Privacy Policy

This Privacy Policy describes how Five Star Locks Repairing Co (referred to as "the Company," "we," "us," or "our") collects, uses, and discloses your personal information when you utilize our locksmith services in Dubai, visit our premises at Abaya Mall, Mirdif, or interact with us via our website and communication channels.

Your privacy is paramount to us, and we are committed to safeguarding your data through transparent practices and robust security measures.

By using our services, which include emergency lockouts, lock repairs, and car key programming, you agree to the collection and use of information as outlined in this policy.

1. Information We Collect

We collect information that identifies or relates to you ("Personal Data") to provide professional locksmith solutions. This information is gathered directly from you, through your interactions with our website, or from third-party partners.

• • Contact and Service Details: We collect your name, physical address (required for mobile locksmith jobs), phone number, and email address.
• • Verification and Legal Proof: To ensure moral standards and prevent aiding criminal activity, we require proof of identity and ownership before performing certain services. This may include government-issued IDs, property deeds, lease agreements, or vehicle registration and insurance paperwork.
• • Transaction Information: For billing purposes, we collect payment details, including billing addresses and transaction history.
• • Usage and Technical Data: When you visit our website, we may automatically collect "Usage Data" such as your IP address, browser type, and information about your interaction with our site through cookies and similar technologies.

2. How We Use Your Information

Five Star Locks Repairing Co uses your data only for the purposes stated at the time of collection or as required by law.

• • Service Delivery: We use your address and contact information to complete mobile locksmith jobs and provide customer support.
• • Legal Compliance and Invoicing: We collect names and addresses to generate VAT invoices and maintain financial records as required by law.
• • Security Records: If you request security key duplication, we may maintain records of these keys to facilitate future service, provided you have given written consent.
• • Identity Verification: We use your ID and proof of ownership solely to confirm you have the authority to request access to a property or vehicle.
• • Marketing and Communication: With your explicit consent, we may send you marketing communications or updates regarding our services. You may opt-out of these at any time.

3. Consent and Legal Basis

We process your data based on your freely given, specific, and informed consent. For many services, providing your information is a contractual necessity to complete the job legally. You have the right to withdraw your consent for optional data processing (such as marketing) at any time.

4. Sharing and Disclosure

We do not sell, rent, or lease your personal information to others. We may share your data in the following limited circumstances:

• • Service Providers: We may share data with trusted third parties who perform functions on our behalf, such as payment processors, cloud storage providers, and IT management services.
• • Legal Requirements: We may disclose your information if required by law, subpoena, or to establish and defend our legal rights.
• • Emergency Situations: Data may be shared to protect the safety of our users, the public, or our rights.

5. Data Security

We implement "reasonable" technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

• • Physical Security: Paper records, such as service orders or ID copies, are stored in locked cabinets accessible only to authorized staff.
• • Digital Security: Digital records are protected by passwords, encryption, and secure servers. We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive payment data.
• • Breach Notification: In the event of a data breach, such as the loss of a business mobile device containing customer details, we will notify the affected parties and relevant authorities (such as the ICO where applicable) within 72 hours
.

6. Data Retention and Disposal

We only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

• • Retention Periods: Financial records are kept according to legal standards, while security key records are held only for the duration agreed upon in your consent.
• • Secure Disposal: When data is no longer needed, we use secure methods for destruction. This includes physical shredding for paper records and digital "cryptographic erasure" or overwriting programs to ensure digital data is permanently unreadable.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• • Right to Access: You may request a copy of the personal data we hold about you free of charge.
• • Right to Correction: You may request that we update or correct inaccurate information.
• • Right to Deletion: Also known as the "right to be forgotten," you may request the removal of your personal data.
• • Right to Portability: You may request that your data be transferred to another party.

8. Children's Privacy

Our services and website are not intended for children. We do not knowingly collect information from individuals under the age of 13 (or 16 in certain regions).

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. We encourage you to review this page regularly for the latest information on our privacy practices.

10. Contact Us

For questions regarding this policy or to exercise your data rights, please contact us: